Frequently Asked Questions

Check out the following questions and answers to find information on Roche Dialogue and other topics.

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• What is Diálogo Roche?

  It is a free access platform, exclusive for Healthcare Professionals, conceived, designed and built to provide the best digital experience, thus helping you to keep up to date with the latest scientific information.

• How are the steps to register?

  It's super simple, just follow the steps in the following Registration Guide.

• I registered but I can't access the site

  After registration, the system sends a validation email to the email address you registered with. If you have not received the confirmation email, please check your Spam folder.

  Another reason why you still do not have access to the portal may be that, depending on the country, all your data must be validated before completing the registration process.

• How can I recover my password?

  If you forgot your password click here, choose the option “Forgot password?” and enter the email with which you registered. You will receive an email with instructions on how to change your password.

  You can also follow the steps in the following Guide to recover the password.

• How Do I Change My Password?

  To change your password you must be logged in to the site:

  • Log in with your credentials
    
  • Pull down your profile menu
  • Click on "Set up your account"
  • Click on "Change password"
  • Fill in the fields and click on "Save"

  If you have any doubts, consult and follow the steps in the Password Change Guide.

• What kind of content can I find in Diálogo Roche?
  • Readouts, presentations, symposiums and highlights of past Congresses and Events, 
  • Live Streaming of Digital Events, 
  • Resources such as: Online Courses, Clinical Cases, Educational Capsules, Masterclasses, Infographics, Podcast,
  • Product Information,
  • and much more...
• Notifications about new content

  Diálogo Roche displays notifications on the website when new content related to your specialty is published so you don't miss anything.

• Can I view content that is not in my area of expertise?

  Although the information is personalized so that when you enter the site you will see prioritized information based on your specialty and interests, the platform allows you to see all the contents of the site.

• How to create a shortcut to Diálogo Roche?

  Diálogo Roche has the possibility of creating a shortcut so that you can access the site without having to open a web browser. It's very easy:

  1. Enter to the site and in the browser you will see the option to add the shortcut to the desktop of your computer or phone,
  2. Click and install it, it will generate an icon that you can click to enter directly to the portal.
• How to report an Adverse Event?

  Diálogo Roche is not intended or designed to record or report adverse event information, but as pharmacovigilance is a shared responsibility of physicians, the pharmaceutical industry, healthcare authorities and patients, we invite you to contact Roche through: https://medinfo.roche.com/